Definition and Example of Order Letter

A letter of order is a document that confirms the details of a purchase of goods or services from one party to another. It usually includes more information about what you are ordering, like quantity, model number, or color, the payment terms, and the matter in which the products are to be shipped. When the recipient receives this letter, they will process the order and send the merchandise.
2.1 Order Letter Definition
An “Order” is an expense for the person placing the order and an income for the one getting it. But this is not all. The company that bags the order has to fulfill lot of commitments to ensure that it has a satisfied customer, which can be an individual or another company. Timely delivery of the order, quality of delivery and after sale service – are all part and parcel of getting an order.
An Order Letter is the one that is written by the person/company placing the request of purchase from another company. This letter comes into action only when a detailed study of the desired product has been done in the market and based on promised service, quality and price of the product, a decision for a purchase has been made.
An Order Letter should be drafted very carefully as it needs to pen down all the terms and conditions of the purchase for the benefit of both involved parties. It should have details such as product specifications, quantities, price agreed upon, delivery date, late delivery clauses, etc. It should be addressed to the person responsible for the execution of the order with a copy to the head of department. Since it is totally an official letter it should be typed. 2.2 Order Letter Sample
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 Mancini Kitchen Equipment
Troy D. Mancini
4220 Straford Park
Harold, KY 41635


Dear Mr. Mancini,
We would like to purchase twenty two (22) individual stand mixers (Model #43423), all in the color red.
 We would like you to charge this purchase to the preexisting account that we have with you, business account #543234.
We hope to receive this order no later than Friday, November 11th, 2009. Attached to this letter please find our preferred shipping method and receiving address.
Please confirm that you received this order by calling us at 232-231-4563 anytime during business hours, Monday to Friday.
Thank you for your cooperation
Keller Kitchen Co.




Sumber : http://sheemeeyu.blogspot.com/2013/03/tugas-1-english-business-2-inquiry.html

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Definition and Example of Inquiry Letter

Inquiry letter atau surat permintaan keterangan adalah suatu surat yang membantu seseorang untukbertanya tentang hal yang tidak diketahui oleh si pembuat surat yang berkaitan dengan produk, pekerjaan, dana, materi promosi, dll Format surat permintaan keterangan harus berisi informasi detail dan sedemikian rupa sehingga penerima surat didorong untuk menjawab dan membalas surat tersebut.

            Surat permintaan keterangan biasanya ditulis untuk menanggapi sebuah iklan atau komunikasi langsung lainnya. Dalam surat permintaan keterangan Anda perlu menjelaskan alasan anda menulis surat permintaan keterangan dengan jelas.

            Ketika menulis sebuah surat permintaan keterangan kita perlu menyebutkan informasi detail tentang diri kita atau informasi detail tentang si pembuat surat permintaan keterangan, tempat kita bekerja (jika diperlukan) dan alasan untuk apa kita memerlukan informasi tertentu. Dalam surat permintaan keterangan, kita harus dengan jelas menyebutkan jenis informasi yang kita butuhkan.

            Kita perlu menyebutkan rincian kontak kita, yang mencakup alamat, nomor telepon, alamat email. Hal ini diperlukan untuk si penerima agar dia dapat menghubungi kita dalam menanggapi surat permintaan keterangan kita. Kita perlu berterima kasih kepada pihak yang telah mengirimkan balasan surat permintaan keterangan kita. Dengan sikap sopan kita seperti ini diharapkan membantu kita untuk mendapatkan informasi yang kita perlukan.

• SAMPLE OF INQUIRY LETTER

PT. ABDURAHMAN PERSADA

Jl. Ujung Harapan Raya No. 57

Kab.Bekasi

                                        2 December, 2011

PT. PRIMA NUGROHO

Jl. KrakatauBlok A7 No.43

BekasiTimur

Dear Sir or Madam,

We saw your product at International Design of Shoes Fair in Mega Bekasi on 1December 2011 and made interested us.

Please send types of sample, the terms and catalogue of the shoes. If the cost is low and the types of sample are interesting, we will order your product.

We are looking forward to receiving your reply soon.

Yours faithfully,

 

DeniSoeltoni
Head of Distributor

• SAMPLE REPLYOF INQUIRY LETTER

PT. PRIMA NUGROHO

Jl. Krakatau Blok A7 No.43

BekasiTimur

               4 December, 2011

PT. ABDURAHMAN PERSADA

Jl. Ujung Harapan Raya No. 57

Kab.Bekasi

Dear MrDeniSoeltoni,

We thank you for you inquiry of 2 December, 2011. As requested, we enclose our illustrated catalogue which gives complete details of our shoes, together with the prices and the models.

We expect that our catalogue, prices, and the terms give all information requested.

We are looking forward to receiving your order soon.

Yours sincerely,

YudhaPradipta
Chief  Manager

Encl.    illustrated catalogue

Sumber :http://klikding.blogspot.com/2011/12/inquiry-letter-of-english-business.html

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CONTOH SURAT BISNIS DALAM BAHASA INGGRIS

- Contoh 1

65 Market Street
Val Haven, CT 95135 

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

Signature

Ken Thomas

- Contoh 2 

1 Mawar Street
Losari, Brebes 52255

September 15, 2011

Customer Service
Batik Trusmi
15 Kibuyut Trusmi Street
Kel. Kesenden, Kec. Kejaksan
Cirebon 45121


Dear Sir or Madam,

I have ordered 12 packs consist of 12 clothes of new modeled Trusmi Batik  on your Boutique which I ordered by phone on September 11. I received the order on September 14.  When I received those packs of Batik, there was one packs missing. I only got 11 packs of 12 packs that I ordered. To know whether there was one pack missing, you can check the  amount of Batik whcih  left  your Butique stock.

To resolve that problem, I would like you to send me one pack of modeled Trusmi Batik like I ordered before. Or if the pack of modeled Tursmi batik which I ordered had been ordered by somebody else, I hope you give me back the money for the amount charge of the Tursmi Batik pack.



I have been your costumer for long time, and you know it as well. This the first time I get the problem like this relate to your service. If you need to contact me, you can call me at 08743258234.




Sincerely,

Signature

Sartono 


Sumber : http://www.belajarbahasainggris.us/2012/02/contoh-complaint-letter-surat-pengaduan.html 

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